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Mondev: When Technology Becomes a Growth Lever

Client: MonDev

Year: 2026

MonDev

IT Outsourcing IT Security Maintenance & Support IT Support

“We recently changed our technology partner, and we’ve been very happy since working with Genatec. Everything went smoothly, from the transition to the execution of various projects and ongoing technical support.

They are fast and professional, and everything runs without any major interruption to our operations. Since then, we’ve seen a clear improvement in how our operations run, and our teams are noticing it as well.”

- Micheline Greco, Executive Vice President, Operations, MonDEv

Client Context

Founded in 1993, Mondev is a Montreal real estate developer that has delivered more than 8,000 residential units and over 100 commercial spaces. The company develops and manages residential, commercial, and mixed-use projects in several strategic neighborhoods in Montreal.

Operational continuity is critical. Systems must be available at all times to support building management, communications, and daily operations. In this context, technological stability directly supports the organization's performance.

real estate offices

Challenges

Mondev was looking for a new technology partner that could meet its expectations. Several gaps existed within their technology environment—certain network components needed to be reviewed. Improvements in cybersecurity were required. Processes also lacked structure.

Mondev needed reliable support capable of stabilizing the environment and providing a clear direction moving forward. Not just a provider, but a partner that could advise them on improvement opportunities while reducing existing operational pain points.

rooftop view
park near the office

Approach

The transition was carefully planned to avoid any major disruption to operations. Interventions were prepared in advance and structured step by step. This method minimized downtime and ensured a smooth transition.

Mondev works with a dedicated technician who serves as the primary point of contact. This direct relationship supports a better understanding of the operational context and enables a faster response in the event of a problem.  Communication remains consistent, and follow-ups are clear.

The approach combines responsiveness with anticipation. Requests are processed quickly while focusing on identifying weaknesses and risks that can be gradually addressed.

 

“Our objective was simple: stabilize the environment quickly and build a relationship of trust with the teams. By staying available, responding quickly, and resolving issues efficiently, we were able to put the systems back on solid ground and start improving the environment step by step.”

- Cristofer Elhage, IT Technical Support (II) at Genatec

Our Solutions

The engagement includes user support, a structured request management process, and a monthly on-site presence to ensure consistent oversight of the environment.

  • User support and request management: A structured support service that allows teams to resolve issues quickly and ensures consistent follow-up on requests.
  • Monthly on-site presence: Planned visits to maintain system stability and identify risks before they impact operations.
  • Operational continuity: Installation of uninterruptible power supply equipment connected to a generator to ensure the availability of critical systems.
  • Strengthening organizational protection: Analysis of existing vulnerabilities and configuration improvements to reduce risk and better structure the environment.

The current year is dedicated to fully stabilizing the environment. The next steps will focus on strengthening security and operational processes.

Building

Results

The transition was completed without any major disruption to operations. The objective was not only to resolve technical issues but also to provide a reliable environment that supports both team productivity and business growth.

  • Smoother operations for teams: Structured support and faster response times allow employees to resolve issues quickly and continue their work without interruption.
  • Fewer system disruptions: Risks and potential interruptions are identified earlier, helping prevent incidents and maintain productivity.
  • Stronger operational continuity: The installed power equipment ensures that critical systems remain available and reduces the impact of potential outages.
  • Improved protection: Vulnerability analysis and configuration improvements reduce risk and establish a more structured approach to cybersecurity.

This approach now allows Mondev to rely on a more stable and secure technological environment that is tailored to the needs of its operations and growth.

 

Response time improvement:

95%

Operational continuity during the transition:

100%

Client satisfaction:

100%

User requests resolved within the same day:

95%

Next Steps and Continuity

With the confidence that its technology environment is stable and responsive, the collaboration continues with a clear objective: ensuring that technology supports Mondev’s ambitions rather than slowing them down.

In the real estate industry, where every interruption can have operational and financial consequences, a well-managed technology infrastructure becomes a strategic lever.

Would you like to structure and secure your technology environment to better support your operations and growth?

  • Why change a technology provider in a business?
    Changing a technology provider often helps resolve ongoing issues such as frequent interruptions, lack of support, or insufficient cybersecurity. A new partnership can also bring better structure, clearer processes, and technology that is better aligned with the company’s operations.
  • How can a company successfully transition to a new technology provider?
    A successful transition relies on four key elements: a complete analysis of the existing environment, phased planning, clear communication with teams, and a post-transition review. The goal is to limit interruptions while improving system stability and security.
  • What are the risks of changing a technology provider?
    The main risks include operational disruptions, loss of access to certain systems, or poor documentation of the environment. Structured planning and a complete audit help reduce these risks and ensure a smooth transition.
  • What benefits can a business gain after a technology transition?
    A well-planned transition can improve system stability, reduce technical support response times, and strengthen cybersecurity. It also allows teams to work more efficiently thanks to a better-structured technology environment.