Transport Hervé Lemieux Inc., along with its subsidiaries Transport Alain Giroux and Transport Tremblay Express, specializes in the transportation and warehousing of all types of goods. Known for its logistical efficiency and versatility, the company plays a key role in moving goods across Quebec, Canada, and the USA. Its growth, both organic and through acquisitions, has highlighted the need for a centralized technological infrastructure capable of keeping pace.

With the addition of new subsidiaries, daily operations were becoming increasingly complex. Each site used its own tools, suppliers, and methods, often with no clear documentation. The result: slower response times, duplicated tasks, and growing frustration among teams.

What they needed wasn’t just better systems, it was a clear structure. One that would encourage collaboration across sites, reduce disruptions, and ensure new entities could be integrated smoothly without losing critical information.

It was also essential for Transport Hervé Lemieux to have a reliable partner to turn to in case of cyberattacks or IT failures, with a clear action plan to ensure quick recovery.

That’s when we were brought in, not just as a service provider, but as a true partner. Our role: to turn a fragmented environment into a solid, reliable foundation built to support their continued growth.

We knew this project was about more than technology, it was about building a foundation to support growth, enhance team collaboration and daily operations, and reduce everyday stress. 

Instead of jumping straight into changes, we took the time to understand how the company worked and where they wanted to go. We made their setup simpler, organized their processes, and supported their team at every step of the transition. 

By working closely with their internal staff, we ensured changes were smooth, well-communicated, and built on trust. The result? A stronger, more reliable IT environment that’s ready to grow with them. 

They needed structure, speed, and consistency, here’s how we delivered and helped them move forward:

• MSP Agreement & IT Role Definition : We established a formal MSP agreement that clarified responsibilities and ensured stable, reliable support. This included day-to-day technical assistance, system monitoring, secure remote access for third parties, regular maintenance, and preventive measures to avoid disruptions before they occur.
• IT Integration Strategy for Acquisitions : In response to recent acquisitions, we are already supporting the integration of newly acquired companies into a unified IT infrastructure, ensuring that every site and system is connected and managed consistently.
• Collaborative Change Management : We addressed internal resistance by closely involving the existing IT administrator in all decisions, helping them transition confidently while building internal knowledge and trust in the new system.
• Consistent Client Communication : Throughout the project, regular communication (via email, meetings, and Teams) kept stakeholders informed, deadlines on track, and high trust levels. 

While this is still an active and evolving partnership, the early results have been overwhelmingly positive: 

• Stronger Operational Oversight: With all branches now working under one unified setup, technical issues have been reduced to near zero, allowing teams to stay focused, work without disruptions, and deliver better service across the board.
• Improved Cost Control: Centralized support and streamlined vendor management have reduced redundant expenses and brought more consistency to monthly operational costs. 
• Fewer Internal Support Requests: With clearer processes and dedicated support in place, internal support requests have dropped, freeing up time for employees to focus on core tasks. 
• Increased Readiness for Growth: By standardizing the integration process, onboarding time for newly acquired companies has been reduced, minimizing disruption and accelerating operational readiness. 

Our collaboration with Hervé Lemieux is just getting started. With the groundwork now in place, we’re positioned to support them through future growth initiatives, infrastructure upgrades, and any challenges that arise. 

We’ve also been asked to assist with the integration of a newly acquired company and expect to be involved in the next one as well, helping ensure each transition is smooth, fast, and consistent with the new operational model now in place.

This project is more than a one-time fix. We’ve become a key technology ally as Hervé Lemieux continues to expand. From managing new office buildings to supporting future acquisitions, our collaboration is just beginning. As their business evolves, so will our solutions, always built to support, secure, and scale.