UMQ has represented municipalities of various sizes in all regions of Quebec. Its mission is to provide national leadership for effective and autonomous local government and promote the fundamental role of elected municipal officials. The UMQ team works hard to represent the interests of its members to governments, offer a growing range of services and business privileges, and ensure that its members are well-informed and educated on important matters. 

Amid the pandemic, UMQ needed to adapt to new ways of communication to be more flexible. With employees working from the office and others working from home, the company had to standardize communication and collaboration platforms on different devices and for different people. They needed a quick and efficient solution that would help them increase productivity despite the challenges related to the pandemic.

UMQ initially used a standard version of MS Teams that needed to be adapted to their needs and goals. So, we offered the organization a more unified communication solution using MS Teams by integrating a phone system. We conducted a cloud deployment of the platform and attached a phone portion. We provided training sessions to educate employees on the new phone system feature and its benefits. We also conducted weekly IT checkups and support calls to address user requests and fix problems.